Orders are typically processed within 1 to 3 business days. Once your order ships, you will receive a tracking email so you can follow it every step of the way. During product launches or high-volume periods, processing may take slightly longer, but we work hard to get every order out as quickly as possible.

At this time, we ship within the United States. We plan to expand internationally in the future and will share updates as we grow. If you are located outside the U.S. and interested in our products, please contact us and we will do our best to help.

The August Collection™

Size Exchanges (30 Days)

Finding the perfect fit should feel effortless.

We gladly offer complimentary size exchanges within 30 days of delivery on eligible apparel, subject to availability.

To qualify for an exchange, items must be:

• Unworn and unwashed
• In their original condition
• Returned with tags attached
• Returned in their original packaging

Once your exchange is received and approved, we'll ship your replacement size at no additional shipping cost.

Returns (14 Days)

Eligible apparel may be returned within 14 days of delivery.

To qualify for a return, items must be:

• Unworn and unwashed
• In their original condition
• Returned with tags attached
• Returned in their original packaging

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Fit

The August Collection™ features a modern, tailored silhouette.

Our premium Peruvian Pima cotton naturally relaxes with wear while maintaining its refined shape. If your child is between sizes or you prefer a roomier fit, we recommend sizing up.

IvyGo™ Diaper Bags & Accessories

Eligible diaper bags and accessories may be returned within 14 days of delivery in new, unused condition with all original packaging.

Because IvyGo comes into close contact with personal and baby items, all bags must be free from signs of use, staining, odors, pet hair, bodily fluids, or damage beyond normal inspection.

If you have any concerns after receiving your bag, please contact us before extended use so we're able to assist.

Final Sale

The following items are not eligible for return or exchange:

• Clearance merchandise
• Gift cards
• Items marked Final Sale

How to Start a Return or Exchange

Please email contact@august-ivy.com within the applicable return or exchange window and include:

• Order number
• Whether you're requesting a return or exchange
• Reason for your request

Once approved, we'll provide detailed return instructions.

For your protection, we recommend using a trackable shipping method, as August & Ivy is not responsible for lost return shipments.

We're Here to Help

Questions before ordering?

We're always happy to help with sizing, fit, or product questions before you purchase. Simply reach out to us at contact@august-ivy.com.