August & Ivy Gift Card

Orders are typically processed within 1 to 3 business days. Once your order ships, you will receive a tracking email so you can follow it every step of the way. During product launches or high-volume periods, processing may take slightly longer, but we work hard to get every order out as quickly as possible.

At this time, we ship within the United States. We plan to expand internationally in the future and will share updates as we grow. If you are located outside the U.S. and interested in our products, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of delivery on eligible items that are unused and in original condition, with tags attached and original packaging included.

To be eligible for a return:

• Item must be unused and unwashed

• Tags must be attached

• Original packaging must be included

• Proof of purchase is required

All returned items are inspected upon arrival.

Items showing signs of wear, washing, extended use, staining, odor, pet hair, or contamination will not be accepted. We reserve the right to decline returns that do not meet these standards. Declined items will be returned to the customer at their expense.

Product-Specific Return Guidelines

Diaper Bags & Accessories

Because diaper bags are used in close contact with personal and baby items, they must be returned in new, unused condition with original packaging included.

Bags showing signs of extended use, staining, odor, bodily fluids, pet hair, or wear beyond normal try-on will not be accepted.

We understand customers may briefly assess fit and functionality. If you have concerns after receiving your bag, please contact us before extended use so we can assist you.

All returned items are inspected upon arrival. Returns that do not meet condition standards will be declined and returned at the customer’s expense.

Soft Goods

Soft goods may be tried on for fit but must remain unworn, unwashed, and in original condition with tags attached.

Items showing signs of washing or extended wear will not be accepted.

Final Sale Items

The following items are final sale and cannot be returned:

• Clearance or discounted items

• Gift cards

• Items marked “Final Sale” at checkout

Return Process

To initiate a return, email contact@august-ivy.com within 14 days of delivery with:

• Your order number

• Reason for return

If approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.